Request help with LOLA, the internal case management system used by the Clerk of Courts to manage Superior Court BOE cases and hearing schedules.
Description and Details
LOLA is an internal, web-based application hosted on-premises and available only from the County network. It is accessed at lola.gwinnettcourts.com.
Use this request if you encounter:
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Login issues or account not recognized
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Schedule or calendar not loading correctly
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Access problems during remote hearing setup
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Missing case records or errors while editing entries
Please include your name, device ID (if known), court case number (if applicable), and any error messages. Indicate if the issue affects an active or upcoming hearing.
Who Can Submit This Request?
Clerk of Courts staff who use LOLA to manage BOE casework and scheduling.
Required Approvals
No approval is required to request support.
Fulfillment Time Frame
Most LOLA-related issues are resolved within 1–2 business days. Scheduling-related problems may be prioritized.
Support Contacts
Contact the IT Service Desk or your department’s system coordinator for assistance with LOLA.