Request help with VLC Media Player, used to view video content from County camera systems. This includes video playback issues, installation problems, or videos not appearing in web-based portals.
Description and Details
Some County video systems rely on VLC for local or browser-based playback. Use this request if you experience:
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Video does not load in a web page or internal camera portal
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VLC is missing or not installing from Company Portal
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Playback errors or unsupported format messages
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Unclear instructions from camera portals requiring VLC
Include the name of the portal or web page you were using, any specific error messages, and whether VLC is already installed on your device.
Who Can Submit This Request?
County staff using VLC to view camera or case-related video files, particularly in Police, Law, or DOT departments.
Required Approvals
No approval is required to request support.
Fulfillment Time Frame
Most VLC support requests are resolved within 1–2 business days.
Support Contacts
Contact the IT Service Desk for assistance with VLC installation or video playback issues.