Request help with Everbridge, the County’s internal emergency alerting system used to notify managers during major IT outages. This includes incorrect contact details, notification failures, or app issues.
Description and Details
Everbridge is used to send IT outage alerts to County managers and executives during off-hours when email or other systems are unavailable. Alerts are sent via SMS and mobile push notifications.
Use this request for:
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Incorrect or outdated mobile number on file
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Not receiving SMS or push alerts
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Issues installing or configuring the Everbridge app
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Opt-out or role change requests (if applicable)
Include your full name, department, current contact information, and whether you are receiving alerts via SMS, push, or both. Screenshots of app errors (if any) can help with troubleshooting.
Who Can Submit This Request?
Managers, department heads, or other designated recipients of Everbridge alerts.
Required Approvals
No approval is r