Request help with the TeamDynamix IT Service Management system, including portal access issues, form errors, broken workflows, ticket routing problems, asset records, or technician view issues.
Description and Details
Use this request to report problems with TeamDynamix, the County’s IT ticketing, asset tracking, and service management platform. Support is available for both the Client Portal and technician view. Common issues include:
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Login or access errors
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Form fields not loading or submitting correctly
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Broken or incomplete workflows
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Tickets not routing as expected
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Incorrect or missing technician views
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Missing services, categories, or Knowledge Base articles
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Asset data is incorrect or missing
Include your name, the screen or link where the issue occurred, whether you're using the Client Portal or technician interface, and any error messages or screenshots if available.
Who Can Submit This Request?
All County employees and ITS staff using TeamDynamix.
Required Approvals
No approval is required to request support. Requests to create or update forms, workflows, or asset types may be escalated internally.
Fulfillment Time Frame
Most TeamDynamix issues are resolved within 1–2 business days, though complex form or workflow issues may take longer.
Support Contacts
Contact the IT Service Desk for assistance with TeamDynamix forms, workflows, routing, asset records, or system errors.