Request support for issues using Microsoft Power Apps, including problems with access, app errors, connectors.
Description and Details
This service request is used to report issues or request help with Microsoft Power Apps (canvas or model-driven). Common support requests include:
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Trouble opening an app or accessing the correct environment
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Permissions/role issues in SharePoint, or other data sources
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Connector or authentication errors (SharePoint, SQL, Outlook, etc.)
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App errors, missing/incorrect data, or broken screens/controls
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Integration issues with Power Automate flows
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Performance concerns (slow load, delegation warnings)
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Publish/share issues or users not seeing the app
Submitting this request will notify the IT team and route your issue to the appropriate support staff. You may be contacted for additional information or troubleshooting.
Who Can Submit This Request?
Any Gwinnett County employee who uses or supports a Power Apps application.
Required Approvals
No approval is required to request support.
Fulfillment Time Frame
Most support requests are addressed within 1–2 business days, with critical production outages prioritized.
Support Contacts
For any questions, comments, or concerns, please contact the IT Service Desk.