Request support for issues using the GC-CAP (Gwinnett County – Contract Approval Process) application, including problems launching or routing Informal Contracts, Informal Change Orders, GMPs, or Formal Contracts, workflow roles, or DocuSign eSignatures.
Description and Details
This service request is used to report issues or request help with the GC-CAP contract workflow application. Common support requests include:
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Problems accessing GC-CAP or role/permission errors
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Items stuck in routing or approvals (up to 15 roles), or incorrect approver assigned
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Errors creating or updating contract actions (Informal, Informal Change Orders, GMPs, Formal)
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DocuSign envelope not generating/sending, signature failures, or status mismatches
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Missing/incorrect data, attachments, notifications, or audit history
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Questions about item status, where it is in the process, or request for role updates
Submitting this request will notify the IT team and route your issue to the appropriate support staff. You may be contacted for additional information or troubleshooting. Please include the contract type (Informal, Informal CO, GMP, Formal), department, vendor, and any error messages or screenshots.
Who Can Submit This Request?
Any Gwinnett County employee involved in contracting activities or with access to GC-CAP.
Required Approvals
No approval is required to request support.
Fulfillment Time Frame
Most support requests are addressed within 1–2 business days, depending on the nature of the issue.
Support Contacts
For any questions, comments, or concerns, please contact the IT Service Desk.