Report problems with Oracle not working correctly.
Description and Details
Use this option to report issues where Oracle is not functioning as expected. This includes system errors, missing or incorrect data, failed processing, or behavior that prevents you from completing your work.
Examples of issues appropriate for this option include:
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Errors or missing data in Oracle reports
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HR Capital Management issues (positions, organizational data, approvals)
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Timesheet or payroll issues (time entry, approvals, payroll calculations)
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Integration failures or data synchronization issues with other systems
This option is intended for system or data issues only.
For general questions, functional guidance, or “how do I” assistance in Oracle, refer to the knowledge article Oracle – Microsoft Teams Channels for Questions and Answers .
You may be contacted for additional information to assist with troubleshooting.
Who Can Submit This Request?
Any Gwinnett County employee who uses Oracle.
Required Approvals
No approval is required.
Fulfillment Time Frame
Most incidents are reviewed within 1–2 business days. Resolution time may vary depending on the nature of the issue.
Support Contacts
For assistance, contact the IT Service Desk.