Request support for issues using the Oracle system, including problems with reports, HR Capital Management, timesheets/payroll, and integrations.
Description and Details
This service request is used to report issues or request help with the County’s Oracle platform. Common support requests include:
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Oracle Report errors, missing data, or report modifications
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HR Capital Management issues (positions, org data, approvals)
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Timesheet/Payroll issues (time entry/approval, payroll calculations)
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Integration failures or data sync errors with other systems
Submitting this request will route your issue to the appropriate support staff. You may be contacted for additional information or troubleshooting.
Who Can Submit This Request?
Any Gwinnett County employee with access to Oracle.
Required Approvals
No approval is required to request support.
Fulfillment Time Frame
Most support requests are addressed within 1–2 business days, depending on the nature of the issue.
Support Contacts
For any questions, comments, or concerns, please contact the IT Service Desk.