Request support for the Finance Director Form (FDF) workflow application, including help with initiating budget change requests, routing/approvals, roles/permissions, or attachments.
Description and Details
This service request is used to report issues or request help with the FDF application for department budget changes that do not require CFO approval. Common support requests include:
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Problems accessing FDF or role/permission errors
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Items stuck in routing or incorrect approver assigned (up to 8 steps/roles)
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Errors creating/updating budget change, reallocation/transfer, or line correction requests
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Attachment issues (spreadsheets, memos) or missing/duplicate notifications
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Questions about status, where an item is in the Finance hierarchy, or audit history
When submitting, include your department, request type (e.g., Reallocation, Transfer, Line Correction), amount, fiscal year, impacted GL accounts, and any error messages or screenshots to help with troubleshooting.
Who Can Submit This Request?
Departmental fiscal units and related budget stakeholders (requestors, managers, budget analysts, Finance leadership).
Required Approvals
No approval is required to request FDF support.
Fulfillment Time Frame
Most support requests are addressed within 1–2 business days, with escalations for time-sensitive items (e.g., month-end or year-end).
Support Contacts
For any questions, comments, or concerns, please contact the IT Service Desk.