Installing Software Using the Company Portal App

Summary

This article explains how to install approved software on a County-issued Windows computer using the Company Portal app. Company Portal is the official tool used by Gwinnett County ITS to make applications available for employees to install safely and securely.

Who This Article Is For

Employees using a County-issued Windows laptop or desktop who need to install approved software from Company Portal.

Before You Begin

• You must be signed in with your County account.

• You must be connected to the internet.

• Company Portal is only available on County-managed Windows devices.

Instructions

Open the Company Portal app

1. Select the Start button.

2. Begin typing Company Portal, then select it from the search results.

Install an application

3. When Company Portal opens, browse the list of available apps or use the search bar to locate the software you need.

4. Select the app you want to install to open its details page.

5. Select Install in the upper-right corner.

6. Wait for the installation to finish. The status will change to Installed once complete.

7. Close the Company Portal app. You can now open and use the newly installed software.

Additional Notes

• If the app you need does not appear, it may not be approved for your department.

• Some installations may take several minutes.

• Restarting your computer can help if the installation does not begin right away.

• If an app continually fails to install, it may require reassignment or approval by ITS.

Contact and Support

For assistance, contact the IT Service Desk at 770.822.8915 or submit a ticket through the IT Service Portal.