Learn how to use county-approved software, including Microsoft 365, Teams, GIS, and ERP systems.
This article provides a link to Adobe's official Acrobat Basics guide, which covers essential features and navigation within the application.
If you cannot redact (remove) sensitive information in Adobe Acrobat Pro, the file may have security restrictions, be image-only, or have been created in a program that doesn’t fully support Acrobat’s redaction features. This article explains how to check and fix these problems.
Follow these steps to make Adobe Acrobat or Reader open each PDF in its own separate window instead of as tabs in a single window.
When printing a PDF in Adobe Acrobat or Adobe Reader, the print job may fail with errors such as “No pages were selected,” “The document can’t be printed,” or “A drawing error has occurred.” These issues are usually caused by a corrupted PDF, a problem with Acrobat/Reader, or the Adobe PDF printer driver.
When saving a document in Adobe Acrobat, the Save As window may appear blank, preventing the file from being saved. This issue is caused by the setting to show online storage when saving files.
If a PDF file displays a “Please Wait” message in your web browser or inside Microsoft Teams and never loads, it means the file is opening in a built-in PDF viewer instead of Adobe Acrobat or Adobe Reader. This article explains how to set Adobe as your default PDF viewer and how to handle PDFs opened from Teams so they display correctly.
This article helps users resolve the error message "You are attempting to save a file type (Word 2007 and later Documents and Templates) that has been blocked by your File Block Settings in the Trust Center" when trying to open or save a Word document.
This article explains how to fix the error message “The parent window did not answer when requesting the origin” when logging in to ESS via GC Hub.
Safe Evidence is a URL which the user logs onto with credentials. Prior they should have been given their credentials from their supervisor/manager.
The URL is
https://secure.trackerproducts.comURL needs to be added as a favorite to the user's web browser or as a shortcut to their desktop.
Adobe Acrobat is now a single app that adjusts its features based on your login. Depending on your account, the app will automatically unlock either basic features (like viewing PDFs) or full features (like editing, combining, and signing documents). You no longer need to install separate versions for Acrobat Reader or Acrobat Pro.
This article explains how to manually create a desktop shortcut that opens the Workforce Telestaff application used by the Gwinnett Fire Department.
This article provides step-by-step instructions for installing the ProVal application, including how to configure ODBC Data Sources and complete the setup from a network share.
This article explains how to sign into the Five9 application.
This article explains how to use the Snipping Tool to capture screenshots and record your screen.
This article explains how to install approved software on a County-issued Windows computer using the Company Portal app. Company Portal is the official tool used by Gwinnett County ITS to make applications available for employees to install safely and securely.
If Microsoft Teams is not working correctly, clearing its cache can often resolve the problem. This how-to article walks you through that process.
This article addresses a OneDrive error that occurs when attempting to copy, move, rename, delete, or access a folder. The error message, "Location is not available. The tag present in the reparse point buffer is invalid," indicates corruption in the reparse point metadata used by OneDrive and the Windows file system. This commonly occurs after an improper shutdown or OneDrive crash.
When trying to print to the Adobe PDF driver from Microsoft Outlook, the process fails with a PostScript font error and no PDF file is created.
When printing an email in Outlook, the print preview fails to load and the Print button is grayed out. This is caused by Outlook using incorrect page size settings, which prevents the email from rendering properly in the preview window.
When printing to PDF using the Adobe PDF printer, some users receive an error stating that Acrobat cannot open a .log file. This issue is usually caused by a font setting that needs to be adjusted.
Sometimes TeamViewer displays this error: “Your partner’s desktop is no longer accessible. Probably you used a program that requires additional permissions.” The fix is simple — have the remote user reboot their computer and reopen TeamViewer.
When attempting to copy or paste report data in MobileUX, the mouse cursor changes to a hand icon and the text cannot be highlighted or copied.
This article explains how to fix the error that appears when installing Adobe Fonts through Adobe Acrobat Pro or Creative Cloud. The issue occurs when Windows already has a system font installed with the same name, preventing the Adobe Font from being added.
Download and install ZebraDesigner 3. This guide includes the official download link and key notes about editions, drivers, and compatibility.