Outlook Error When Printing to Adobe PDF Driver

Summary

When printing to the Adobe PDF driver from Microsoft Outlook, the process fails with a PostScript font error and no PDF file is created.

Who This Article Is For

Employees using the Microsoft Outlook desktop app.

Symptoms

An error similar to the following appears, and no PDF is produced:

%%[ ProductName: Distiller ]%%
%%[Page: 1]%%
Aptos not found, using Courier.
[ Error: invalidfont; OffendingCommand: show ]
%% Stack: ( ) %%
[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

How to Fix It

  1. Right-click the Start menu and select Settings.

  2. Go to Bluetooth & devices > Printers & scanners.

  3. Select Adobe PDF, then click Printer Properties.

  4. On the Adobe PDF Settings tab, uncheck “Rely on system fonts only; do not use document fonts.”

  5. Click Apply, then restart Outlook and try printing again.

Need Help?

If the steps don’t work, contact the IT Service Desk at 770.822.8915 or submit a ticket through the Service Portal.

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