Popular Services
Use this form to open an IT ticket. Provide as much detail as possible about your issue or request, and the Service Desk will route it to the correct team.
Web-based portal for County employees to access paystubs, benefits, time entry, onboarding, training, and personal information.
Onboard a new employee, contractor, or temporary worker. Onboarding includes account creation, hardware delivery, and software and application configuration.
Oracle is the County’s enterprise system used for financial and purchasing functions. It supports inventory management, procurement, and other financial applications used by County departments.
Request help purchasing, installing, or configuring software. Includes quotes, license purchases, and installation of County-approved applications.
Request support, replacement, or services for County-issued desktop and laptop computers.
Request the removal of all IT access for an employee or vendor who is no longer with the County or no longer requires access.
Create or modify an email distribution group. Add members, remove remembers, change ownership, or request that the group be removed.
Provides support and request options for County-issued desk phones, including troubleshooting, new phone requests, call forwarding, voicemail assistance, and configuration changes.
Email and calendar application used by County employees to send messages, schedule meetings, and manage contacts and tasks.
Request an exception to the ITS Authorization and Access Management Standard.
Find support and request options for County printing services and printer devices.
Order standard IT hardware like computers, peripherals, printers, and phones. A completed quote must be attached to complete this request.
Request new County video surveillance cameras or report issues with existing equipment.
Employees and vendors can unlock their accounts by visiting our self-service Password Reset portal. If you're having trouble using the portal, please call the IT Service Desk for immediate assistance.
Order a new wireless device (such as a smartphone) and related LTE wireless service.
Get a quote to purchase new hardware including computers, laptops, printers, and all other devices.
ITS will collect, decommission, and dispose of outdated or unused hardware in an environmentally responsible manner.
Onboard an existing employee that's transferring to your team. This should be submitted by the department receiving the transfer.
Request updates to your County IT account profile, including your name, nickname, office location, desk phone, and County-issued mobile number as shown in Outlook, Teams, and other County systems.
Request approval to add a new application to a County-provided smartphone.
Submit a request to set up VPN access through the County’s GlobalProtect platform. VPN access is required to securely connect to internal County systems from remote locations.
Use this service to get help with wired or wireless network connectivity, report a larger outage, or request changes to network ports and jacks.
Request support, replacement, or services for County-issued displays and monitors.
Is it time for an upgrade? Do you need additional features? Submit this request to ensure that Information Technology Services is giving you the best LTE wireless options to fit your needs.