Popular Services
Use this form to open an IT ticket. Provide as much detail as possible about your issue or request, and the Service Desk will route it to the correct team.
Onboard a new employee, contractor, or temporary worker. Onboarding includes account creation, hardware delivery, and software and application configuration.
Request support, replacement, or services for County-issued desktop and laptop computers.
Request help purchasing, installing, or configuring software. Includes quotes, license purchases, and installation of County-approved applications.
Order standard IT hardware like computers, peripherals, printers, and phones. A completed quote must be attached to complete this request.
Email and calendar application used by County employees to send messages, schedule meetings, and manage contacts and tasks.
Employees and vendors can unlock their accounts by visiting our self-service Password Reset portal. If you're having trouble using the portal, please call the IT Service Desk for immediate assistance.
Create or modify an email distribution group. Add members, remove remembers, change ownership, or request that the group be removed.
Request the removal of all IT access for an employee or vendor who is no longer with the County or no longer requires access.
ITS will collect, decommission, and dispose of outdated or unused hardware in an environmentally responsible manner.
Submit a request to set up VPN access through the County’s GlobalProtect platform. VPN access is required to securely connect to internal County systems from remote locations.
Order a new wireless device (such as a smartphone) and related LTE wireless service.
Enterprise platform that will replace SAP for HR, purchasing, and related County administrative functions. Launch expected in the coming months.
Create, remove, or modify access to a shared network folder.
Get a quote to purchase new hardware including computers, laptops, printers, and all other devices.
Request updates to your County IT account profile, including your name, nickname, office location, desk phone, and County-issued mobile number as shown in Outlook, Teams, and other County systems.
Case and records management system used by the Clerk of Courts (CoC) for court filings, dockets, and public case access.
Request support, replacement, or services for County-issued displays and monitors.
Request an exception to the ITS Authorization and Access Management Standard.
Disconnect service for a smartphone or other wireless device that uses a cellular connection.
Onboard an existing employee that's transferring to your team. This should be submitted by the department receiving the transfer.
Use this service to get help with wired or wireless network connectivity, report a larger outage, or request changes to network ports and jacks.
Is it time for an upgrade? Do you need additional features? Submit this request to ensure that Information Technology Services is giving you the best LTE wireless options to fit your needs.