What Is Five9?
Five9 is a cloud-based contact center solution used by several County teams to manage phone calls, emails, chats, and other interactions with the public. It supports both inbound and outbound communication and includes features such as call routing, voicemail, screen pops, and call recording.
Five9 is browser-based and can be used on most County computers and laptops with the appropriate login and license. It supports remote work and integrates with other County tools where needed.
Who Uses This Software?
Five9 is used by several departments to handle citizen inquiries, internal support, and outbound campaigns. Current users include:
Key Features
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Answer and place calls from a browser-based interface
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Receive screen pops with caller information (if integrated)
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Use call scripts, notes, and call logging tools
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Access voicemails, call recordings, and performance data
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Route calls based on department, skill, or availability
Common Uses at the County
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Handling incoming calls from residents and customers
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Conducting outbound reminder or notification campaigns
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Tracking call statistics and queue performance
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Recording calls for quality assurance or training
How Do I Get This Software?
Five9 is assigned by license and role. If you need to be added as an agent or supervisor, please speak with your department supervisor and submit a request through the IT Service Desk.
Training & Help