Permitting, licensing, and code enforcement system used by departments like Planning, Building, and Environmental Health.
Law practice management and case management software used to handle billing, case tracking, calendaring, and document management.
Adobe Acrobat is a software application used to view, create, edit, manage, and share PDF files. It offers features like text editing, form creation, digital signatures, and document security.
Cloud-based system for submitting, reviewing, and approving electronic warrants used by law enforcement and courts.
Tools for creating maps, analyzing geographic data, and managing spatial information. Includes ArcMap (legacy) and ArcGIS Pro (modern version).
Comprehensive property tax and valuation system used by Tax Assessor, Tax Collector, and Records Departments to manage billing, collections, and public property records.
Video management software used by authorized teams to view live and recorded surveillance footage, receive alerts, and control cameras.
Drive encryption service used to protect County laptops and desktops. May occasionally prompt for a recovery key after hardware or security changes.
Browser-based citation and warrant entry system used by law enforcement officers on handheld or mobile devices.
Mobile application used by public safety staff to receive, view, and manage CAD dispatches in the field. Also known as MobileUX, VisiNet, or CAD.
Web-based tool for virtual meetings, screen sharing, and softphone capabilities using County phone extensions.
Cloud-based e-signature platform used to securely send, sign, and track official documents, helping streamline workflows without paper.
State-managed system used by Tag Office staff to process vehicle registrations, titles, and driver record updates.
Land records and document management software used by Clerk/Recorder offices to file, index, and manage official documents like deeds, marriage licenses, and vital records.
Fast, accurate crash diagramming tool for law enforcement—creates to-scale collision visuals with drag/drop symbols and RMS integration.
Web-based system used by court staff and legal professionals to file and manage electronic court documents in Georgia.
Browser-based records management system for law enforcement and public safety, used to file and manage incident reports, arrests, citations, and property data.
Integrated software suite for EMS, fire, hospital, and dispatch workflows—covering patient care reporting, electronic health records, records management, asset and inventory tracking, and analytics.
Emergency alerting system used to notify County leadership of major IT outages when normal channels are unavailable.
Fleet and asset management software used to track vehicles, equipment, work orders, and inventory for Parks & Recreation and Support Services.
Enterprise content management system used for document storage, workflow automation, and records compliance.
Request Finance Director approval for department budget changes that don’t require CFO sign-off, routed through up to 8 review steps with attachments and audit trail.
CentralSquare’s fire records system used by Fire Services to log incidents, inspections, training, and other operational data.
Cloud-based contact center platform used by Customer Service, DWR, the IT Service Desk, and other teams for managing calls, messages, and customer interactions.
Secure VPN software that allows County employees to connect remotely to internal systems from Windows devices.
Web browser developed by Google. Not officially supported by the County—use Microsoft Edge for full compatibility.
County-wide workflow to launch and route Informal Contracts (≤$100k), Informal Change Orders, GMPs, and Formal Contracts (post-BOC approval), with role-based reviews and final DocuSign eSignatures.
Hach WIMS is the County’s water/wastewater data management and reporting system, consolidating lab, field, and SCADA data to track plant performance and generate regulatory reports
Web-based juvenile case management system used by Juvenile Court, Child Advocacy, and the District Attorney’s Office. Provided by Canyon Solutions.
Document capture and scanning software used to digitize, index, and route scanned documents into County systems.
Case Management System used by Clerk of Courts to manage Superior Court Board of Equalization (BOE) cases and hearing schedules.
Work order and asset tracking system used by Support Services, DWR, and other departments to report, assign, and complete maintenance and infrastructure tasks.
Database of street names and address ranges used by 9‑1‑1 dispatch to route emergency calls correctly.
Mobile app used to verify your identity when logging in to County systems with two-factor authentication (2FA), including Microsoft 365.
App used to manage County devices and deliver required software through Microsoft Intune. Also used for self-service app installations.
Default web browser on County computers, used to access internal systems, Microsoft 365 apps, and other secure websites.
Core productivity applications including Word, Excel, PowerPoint, OneNote, Access, and Publisher—used for documents, spreadsheets, and presentations.
Cloud-based storage service used to save, access, and share work files securely from any County-approved device.
Email and calendar application used by County employees to send messages, schedule meetings, and manage contacts and tasks.
Power Apps is Microsoft’s low-code platform for building web and mobile apps that replace paper/PDF forms, streamline approvals.
Power Automate is Microsoft’s low-code automation platform for building cloud and desktop flows that connect to hundreds of services, trigger on events or schedules, move and transform data, send notifications, and route approvals.
Interactive reporting and data visualization tool used to analyze and present County information through dashboards and charts.
Project management software used to build timelines, assign tasks, and track progress across teams and initiatives.
Collaboration platform used for County chat, meetings, file sharing, and team communication through Microsoft 365.
Diagramming tool used to create flowcharts, org charts, network diagrams, and other visual layouts.
Web-based portal for County employees to access paystubs, benefits, time entry, onboarding, training, and personal information.
VPN software used on mobile data terminals (MDTs) to provide secure and automatic network access for public safety personnel.
Case and records management system used by the Clerk of Courts (CoC) for court filings, dockets, and public case access.
Enterprise platform that will replace SAP for HR, purchasing, and related County administrative functions. Launch expected in the coming months.
Alerting and incident routing platform used by IT to manage critical system events and after-hours support escalation.
Email protection system that scans links and attachments in incoming messages to block malicious content. Often alters links for security.
Property appraisal and parcel management software used primarily by the Department of Financial Services to manage valuation data and reports.
Multi-county case search portal (by Tyler Technologies) used to look up court case information across Georgia counties.
Online system used by Parks & Recreation to manage public class registration, facility reservations, and activity scheduling.
Enterprise platform used for County operations including finance, procurement, reporting, vendor services, and case management.
Web-based collaboration tool used to manage shared files, internal websites, and team content across County departments.
Web-based platform used to submit tickets, request services, manage IT assets, and access Knowledge Base content.
Remote support tool used by IT teams to connect to and control County computers for troubleshooting and assistance.
Public safety scheduling software used by departments like Fire and EMS to manage complex shift assignments and notifications.
Just-in-time training platform that provides in-app guidance, interactive simulations, and microlearning for enterprise applications used by County staff.
Virtual desktop platform used by Financial Services staff and IT administrators to access hosted desktop environments.
Video playback software used to view recordings from certain County camera systems. Required for some web-based video portals.
Windows Defender, also known as Microsoft Defender Antivirus, is the security software required on all Gwinnett County devices. It protects against viruses, malware, ransomware, and other threats by running automatically in the background.