My Recently Visited Services
Web-based portal for County employees to access paystubs, benefits, time entry, onboarding, training, and personal information.
Use this form to open an IT ticket. Provide as much detail as possible about your issue or request, and the Service Desk will route it to the correct team.
Case and records management system used by the Clerk of Courts (CoC) for court filings, dockets, and public case access.
TeamDynamix ITAM (formerly Sassafras) is Gwinnett County’s asset inventory system that collects hardware and software data from County-managed devices to support asset tracking, license compliance, and lifecycle management.
Permitting, licensing, and code enforcement system used by departments like Planning, Building, and Environmental Health.
Request help purchasing, installing, or configuring software. Includes quotes, license purchases, and installation of County-approved applications.
Oracle is the County’s enterprise system used for purchasing, inventory management, and financial workflows. It supports procurement and related approval processes across departments.
Request a Windows elevated account that grants administrative privileges to a County-managed Windows PC or server.
Employees and vendors can unlock their accounts by visiting our self-service Password Reset portal. If you're having trouble using the portal, please call the IT Service Desk for immediate assistance.
Create, remove, or modify access to a shared network folder.
Submit a request to set up VPN access through the County’s GlobalProtect platform. VPN access is required to securely connect to internal County systems from remote locations.
Request approval to add a new application to a County-provided smartphone.
VPN software used on mobile data terminals (MDTs) to provide secure and automatic network access for public safety personnel.
Reserve a laptop, printer, or tablet for short-term use during events or special activities.
Mobile app used to verify your identity when logging in to County systems with two-factor authentication (2FA), including Microsoft 365.
Email and calendar application used by County employees to send messages, schedule meetings, and manage contacts and tasks.
Web-based system used by court staff and legal professionals to file and manage electronic court documents in Georgia.
Provides support and request options for County-issued desk phones, including troubleshooting, new phone requests, call forwarding, voicemail assistance, and configuration changes.
Online system used by Parks & Recreation to manage public class registration, facility reservations, and activity scheduling.
Order a new wireless device (such as a smartphone) and related LTE wireless service.
Is it time for an upgrade? Do you need additional features? Submit this request to ensure that Information Technology Services is giving you the best LTE wireless options to fit your needs.
Securely reassign existing software licenses between users or devices, ensuring compliance and up‑to‑date inventory.
Disconnect service for a smartphone or other wireless device that uses a cellular connection.