My Recently Visited Services
Video management software used by authorized teams to view live and recorded surveillance footage, receive alerts, and control cameras.
Request new County video surveillance cameras or report issues with existing equipment.
Use this form to open an IT ticket. Provide as much detail as possible about your issue or request, and the Service Desk will route it to the correct team.
Web-based portal for County employees to access paystubs, benefits, time entry, onboarding, training, and personal information.
Submit a request to set up VPN access through the County’s GlobalProtect platform. VPN access is required to securely connect to internal County systems from remote locations.
Onboard an existing employee that's transferring to your team. This should be submitted by the department receiving the transfer.
Request the removal of all IT access for an employee or vendor who is no longer with the County or no longer requires access.
Mobile app used to verify your identity when logging in to County systems with two-factor authentication (2FA), including Microsoft 365.
Request support, replacement, or services for County-issued displays and monitors.
Oracle is the County’s enterprise system used for purchasing, inventory management, and financial workflows. It supports procurement and related approval processes across departments.
Create, remove, or modify access to a shared network folder.
Web-based collaboration tool used to manage shared files, internal websites, and team content across County departments.
Windows Defender, also known as Microsoft Defender Antivirus, is the security software required on all Gwinnett County devices. It protects against viruses, malware, ransomware, and other threats by running automatically in the background.
Case and records management system used by the Clerk of Courts (CoC) for court filings, dockets, and public case access.
Support for any issue affecting a County-issued EPCR tablet used for EMS reporting and field operations.
Request help purchasing, installing, or configuring software. Includes quotes, license purchases, and installation of County-approved applications.
Request approval to add a new application to a County-provided smartphone.
ITS will collect, decommission, and dispose of outdated or unused hardware in an environmentally responsible manner.
Project management software used to build timelines, assign tasks, and track progress across teams and initiatives.
Collaboration platform used for County chat, meetings, file sharing, and team communication through Microsoft 365.
Use this service to get help with wired or wireless network connectivity, report a larger outage, or request changes to network ports and jacks.
Use this service to request a new Gwinnett County ID badge, replacement badge, or badge access update. County ID badges are issued and managed by the Department of Support Services, not Information Technology Services (ITS).
Securely reassign existing software licenses between users or devices, ensuring compliance and up‑to‑date inventory.