What Is TeamViewer?
TeamViewer is a remote access and support tool used by County IT staff to connect to other County-managed devices. It allows technicians to see the screen, control the mouse and keyboard, and assist with troubleshooting or configuration from a different location.
Who Uses This Software?
TeamViewer is primarily used by the IT Service Desk and other support teams. It is used to assist employees with technical issues that require hands-on help, even when working remotely or across different facilities.
Key Features
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Remote screen control for support and troubleshooting
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Works through TeamViewer desktop app or web portal
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Requires host to be installed on the device being supported
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Secure, session-based access with user prompts and logging
Common Uses at the County
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Assisting employees who are working remotely
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Resolving software issues or checking settings
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Supporting field staff who cannot bring devices in
How Do I Get This Software?
The TeamViewer Host application must be installed on the device that needs support. Contact the IT Service Desk if the host is missing or not functioning correctly.
Training & Help