What Is PagerDuty?
PagerDuty is an alerting and incident response platform used by the County’s IT teams. It delivers real-time system alerts and routes after-hours support calls to the correct team or on-call technician.
PagerDuty ensures that urgent IT issues are handled quickly, even outside of normal business hours. It integrates with monitoring tools and support systems to streamline communication and reduce downtime.
Who Uses This Software?
PagerDuty is used by the IT Service Desk on-call staff and other technical teams responsible for responding to system alerts or after-hours support calls.
Key Features
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Real-time alerts for critical system issues
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Escalation policies for incident routing
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Integration with monitoring and ticketing systems
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On-call schedules with automated notifications
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After-hours call routing to IT teams
Common Uses at the County
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Receiving alerts from system monitoring tools
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Routing urgent IT tickets to the correct team
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Handling live after-hours support calls
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Escalating outages to on-call staff
How Do I Get This Software?
PagerDuty access is limited to authorized IT staff. On-call schedules and escalation paths are managed by the Service Desk and technical teams.
Training & Help