What Is TeamDynamix?
TeamDynamix is the County’s official IT Service Management system. It is used to submit and track IT tickets, request services, manage IT assets, and access support articles through the IT Client Portal.
The system supports both County employees and ITS staff. In addition to handling incident and request workflows, TeamDynamix also provides tools for asset tracking, change control, and Knowledge Base publishing.
Who Uses This Software?
All Gwinnett County employees can use TeamDynamix to submit tickets, make requests, and search for answers. ITS staff use the technician view for backend work such as ticket resolution, approvals, asset management, and knowledge authoring.
Key Features
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Submit and track IT tickets through the Client Portal
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Browse and request services from the Service Catalog
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Search support articles in the Knowledge Base
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Technician tools for workflow, task management, and change control
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Manage and track County IT assets and equipment
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Secure login with County credentials (Single Sign-On)
Common Uses at the County
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Submit a technology issue or request a new service
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Check the status of a previously submitted ticket
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Find instructions and troubleshooting in the Knowledge Base
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ITS staff managing tickets, assets, and internal workflows
How Do I Get This Software?
TeamDynamix is a web-based system. It does not require installation. Access the Client Portal at https://support.gwinnettcounty.com using your County network login.
Training & Help