What Is ESO?
ESO is an integrated software platform designed for first responders and public safety agencies. It includes solutions for EMS patient care reporting (ePCR/EHR), fire records management (Fire RMS), dispatch integration, asset/inventory tracking, and data analytics.
Who Uses This Software?
ESO is used by EMS, fire department staff, hospital teams, and dispatch/911 operators to capture incident data, manage records, track inventory, and analyze response metrics.
Key Features
- Electronic patient care (ePCR/EHR) for EMS
- Fire Records Management System (Fire RMS)
- Dispatch interoperability with CAD and billing tools
- Asset, inventory, hydrant, and checklist tracking
- Reporting and analytics for performance and compliance
Common Uses at the County
- Logging EMS patient care and transport data
- Recording fire incidents, inspections, and investigations
- Sharing data with dispatch and hospital systems
- Tracking equipment, personnel, and incident analytics
How Do I Get This Software?
ESO modules are assigned based on role and department. To request access or installation, submit a request through the IT Service Desk.
Training & Help
- Contact the IT Service Desk or Public Safety support team for assistance.