Summary
Request support for an existing County printer.
Description and Details
Use this service to request help with an existing County printer, including multifunction printers, desktop printers, receipt printers, label printers, and other specialty printers.
Support may include troubleshooting, configuration assistance, print quality issues, printer settings, supply reorder requests, or coordination with a support vendor when needed.
Common examples include:
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Printer not printing
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Printer not responding or showing an error message
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Poor print quality, streaks, faded output, or smudging
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Printer settings or configuration issues
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Problems printing to a shared or network printer
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Paper jams, feeding issues, or other hardware problems
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Supply reorder requests for supported printer supplies
Who Can Submit This Request?
Any Gwinnett County employee may submit this request for an existing County printer.
Required Approvals
No approval is typically required for printer support requests. Some supply requests, hardware changes, or vendor-related actions may require additional review.
Fulfillment Time Frame
Most printer support requests are reviewed within 1 business day. Resolution time may vary depending on the type of printer, issue, supply availability, and whether vendor support is required.
Support Contacts
For any questions, comments, or concerns, please contact the IT Service Desk.