Report an issue with a County-issued cell phone, mobile hotspot, or related wireless service.
Description and Details
This service offering is for troubleshooting and support when a County-issued cell phone or mobile hotspot is not working as expected.
Examples of issues include a device that will not power on, cellular service or mobile data not working, hotspot connection problems, damaged equipment, lost or stolen devices, SIM card or activation issues, smartphone app problems, or assistance with device setup and configuration.
When submitting the request, please provide any details that may help us resolve the issue or determine the next steps.
Who Can Submit This Request?
Any Gwinnett County employee may submit this request for a County-issued cell phone, mobile hotspot, or related wireless service issue.
Required Approvals
No approval is required to report an issue. Approval may be required if the resolution involves replacement equipment, new service, billing changes, or other account changes.
Fulfillment Time Frame
Response and resolution times vary based on the type of issue, device availability, vendor involvement, and whether replacement equipment or wireless carrier support is required.
Support Contacts
For any questions, comments, or concerns, please contact the IT Service Desk.