Report an issue with a County-issued radio or accessory (portable, mobile, or console). Use this form for problems such as no transmit/receive, low or no audio, microphone/speaker issues, power/charging failures, damaged antenna, display/buttons not responding, or suspected programming/talkgroup problems.
Description and Details
This incident routes to the Radio Systems team for triage and repair. If you believe the issue affects a dispatch console, tower, or radio infrastructure (site-wide/wide-area), indicate that in your description so it can be prioritized appropriately.
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Microphone not working / others can’t hear me
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I can’t hear audio / speaker very low or silent
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Cannot transmit / PTT not working / coverage issues
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Radio won’t power on / won’t charge / battery dies quickly
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Accessory failure (speaker mic, headset, charger, antenna)
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Display/buttons/knobs damaged or unresponsive
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Programming/talkgroup problem (can’t find/scan/hear)
Please include: end user’s name/department, radio alias (User ID), radio serial/model, location, specific symptoms, when the issue started, any accessories involved, operational impact, and (if applicable) tower/site name for infrastructure issues.
Who This Request Is For
Gwinnett County employees with County-issued radios.
Required Approvals
N/A
Fulfillment Time Frame
Initial triage/response within 24 hours (1 business day). Resolution time varies by issue; hardware repairs may be routed to the Motorola shop. Loaner equipment may be provided when available.
Support Contacts
For questions or status updates, contact the IT Service Desk at 770.822.8915.