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Services or Offerings?
Radio Support
  1. Services
  2. Hardware and Devices
Support for County-issued radios, including reporting equipment issues, service outages, and requesting changes such as alias updates, channel programming, and firmware updates.
Change Radio Alias
  1. Services
  2. Hardware and Devices
  3. Radio Support
Submit a request to change the radio alias (display name) for a user’s radio device (portable, mobile, or console). Use this form when the on-screen/dispatch name needs to be updated.
Update Radio Firmware or Codeplug Programming
  1. Services
  2. Hardware and Devices
  3. Radio Support
Request an update to radio firmware and/or radio programming (codeplug) for a County-issued radio (portable, mobile, or console). Use this option when a radio requires a firmware upgrade, a programming change to channels/zones, or both.
Update Radio Talkgroups (Channels)
  1. Services
  2. Hardware and Devices
  3. Radio Support
Request to add or remove radio talkgroups on a County-issued radio (portable, mobile, or console). Use this option when a user requires new talkgroups or removal of existing ones.
Report Radio Equipment Issue
  1. Services
  2. Hardware and Devices
  3. Radio Support
Report an issue with a County-issued radio or accessory, including transmit/receive failure, audio or microphone problems, power/charging issues, damaged antenna, display/buttons not responding, or programming/talkgroup errors.