Resetting a Forgotten Windows Hello PIN

Summary

This article explains how to reset your Windows Hello PIN if you can’t remember it. Your Windows Hello PIN is used to sign into your County-issued Windows device.

Who This Article Is For

Gwinnett County employees using a County-issued Windows computer who cannot remember their Windows Hello PIN.

Symptoms

You may need to reset your PIN if:

• You are prompted for your PIN but cannot remember it.

• Windows says the PIN is incorrect when signing in.

• The PIN stopped working after a password change.

• The device asks for a PIN you never set up.

Before You Begin

You must know your County email password. The PIN can be reset, but your password cannot be bypassed.

Instructions

Reset your Windows Hello PIN

1. Sign into your device using your County email address and password.

2. Open the Start menu and select Settings.

3. Select Accounts from the left menu.

4. Select Sign-in options.

5. Under PIN (Windows Hello), select I forgot my PIN.

6. Confirm that you want to reset the PIN.

7. Enter your County email password when prompted.

8. Create a new PIN and select OK.

Additional Notes

Your Windows Hello PIN is stored securely on your device and can be reset at any time as long as you know your County email password.

If you receive an error or the reset fails, restart the device and try again. If the PIN still will not reset after a device reboot, submit a ticket for assistance.

Contact and Support

For assistance, contact the IT Service Desk at 770.822.8915 or submit a ticket through the Service Portal.