Find quick solutions for common IT issues, including password resets, printer setup, Wi-Fi access, and remote access (VPN).
This article explains how to search for services, browse available options, and submit or create a ticket.
If .ica files download but don’t open in Citrix Workspace, Windows may not be set to use Citrix for these files. Follow these steps to make .ica files launch Citrix apps and desktops correctly.
GC Workplace is the County’s internal SharePoint site where employees can access news, resources, and departmental information. This article explains how to open GC Workplace (the Gwinnett County Intranet).
This article explains how to reset your Windows Hello PIN if you can’t remember it. Your Windows Hello PIN is used to sign into your County-issued Windows device.
When you contact Information Technology Services (ITS) or submit a request, your ticket moves through several statuses as it is reviewed, worked, and completed. These statuses help show where your request is in the process and what is currently happening behind the scenes.
This article explains what each status means so you know what to expect at every stage.