General IT Support

Find quick solutions for common IT issues, including password resets, printer setup, Wi-Fi access, and remote access (VPN).

Articles (5)

Pinned Article How to Open a Ticket in the IT Service Portal

This article explains how to search for services, browse available options, and submit or create a ticket.

Fix: .ica Files Not Opening in Citrix Workspace

If .ica files download but don’t open in Citrix Workspace, Windows may not be set to use Citrix for these files. Follow these steps to make .ica files launch Citrix apps and desktops correctly.

Resetting a Forgotten Windows Hello PIN

This article explains how to reset your Windows Hello PIN if you can’t remember it. Your Windows Hello PIN is used to sign into your County-issued Windows device.