Make a Suggestion or Recommendation

Use this service to suggest a new feature, request a new service offering for the Client Portal, or propose a new Knowledge Base article.

Description and Details

This service allows Gwinnett County employees to submit ideas and proposals in three areas:

  • New Enhancement or Feature: Suggest improvements to the functionality, usability, or performance of existing applications or services. Examples include adding new capabilities, improving workflows, or enhancing the user experience.

  • New Service for the Client Portal: Request the creation of a new service offering to be added to the IT Client Portal. This includes structured request forms for common tasks such as account access, software installs, or equipment needs.

  • New Knowledge Article: Propose a new Knowledge Base article. You can submit your own draft or ask the ITS team to document a topic—even if you don’t have all the answers.

All submissions will be reviewed for feasibility, alignment with IT standards and strategic goals, and available resources. Please note that submission does not guarantee implementation. Approved items will be prioritized accordingly.

Who Can Submit This Request?

Any Gwinnett County employee

Required Approvals

None

Fulfillment Time Frame

Requests will be reviewed on a regular basis. If approved, implementation timelines will vary depending on complexity and prioritization.

Support Contacts

For any questions, comments, or concerns, please contact the ITS Service Desk at 770.822.8915.

 
New Feature or Enhancement New Service for the Client Portal New Knowledge Article

Service Offerings (3)

Suggest a New Feature or Enhancement
Suggest a new feature or enhancement to any existing application or service provided by Information Technology Services.
Suggest a New IT Service for the Catalog
Submit a suggestion for a new IT service that should be added to the County’s Service Catalog, such as a software support request, access form, or other repeatable IT function.
Suggest a New Knowledge Article
Use this service to suggest a new Knowledge Base article. You can submit your own draft or topic idea, or request that the ITS team create an article on your behalf—even if you’re not sure how it should be written. All submissions will be reviewed before publishing.