Hardware and Devices

Get help with county-issued computers, mobile devices, printers, and other peripherals.

Articles (14)

Dell Latitude 7230 (PCR / ePCR) – Power and Charging Troubleshooting

This article provides reference information for diagnosing basic power and charging issues on Dell Latitude 7230 rugged tablets used in Fire Apparatus. It outlines standard checks for power sources, cables, and connectors to help determine whether the issue is with the device, power supply, or vehicle connection.

External Monitor Limited to Low Resolution When Connected Through an HP Docking Monitor

When using multiple monitors connected through an HP docking monitor, one of the external displays may only show low resolution options such as 1280×800, even though higher resolutions are supported. This issue can usually be resolved by resetting power to the HP docking monitor, not the affected external monitor.

Find or Change Your Mobile Hotspot Password (Samsung Galaxy)

This article explains how to find (view) and change the Mobile Hotspot password on a Samsung Galaxy (Android) phone.

GPS Not Showing Correct Location on MDT

This article provides technical steps to correct GPS location issues on Panasonic Mobile Data Terminals (MDTs) by adjusting GPS connection settings in Panasonic PC Hub.

How to fix missing bluetooth on a Panasonic Toughbook MDT

Users report that they are unable to print from their citation printers via Bluetooth on Panasonic CF-33 Toughbooks. In some cases, Bluetooth appears disabled or missing entirely, and the device cannot be reconnected.

HP EliteBook X360 830 G6 Laptop Reference

This article provides general reference information for the HP EliteBook X360 830 G6 Laptop.

MDT Barcode Scanner Not Reading IDs

Your MDT may fail to scan IDs even when the red scanning light turns on. This usually happens when the 2D Barcode Emulator is turned off or missing. Follow these instructions to get it working again.