ITS Standards and Procedures

Learn about the standards and best practices that guide our IT services and support.

Categories (2)

Change Management

Understand how IT changes are requested, reviewed, and approved to ensure smooth transitions.
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Incident and Problem Management

How we handle IT incidents, troubleshoot problems, and work toward permanent solutions.
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Articles (1)

ITS Service Level Standard (SRV-STN-001)

This standard defines the Service Level Objectives (SLOs) used by Gwinnett County ITS to measure service delivery performance. SLOs establish consistent, measurable expectations for incident response, incident resolution, and service request fulfillment across all County IT services.