ITS Standards and Procedures

Learn about the standards and best practices that guide our IT services and support.

Categories (2)

Change Management

Understand how IT changes are requested, reviewed, and approved to ensure smooth transitions.
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Incident and Problem Management

How we handle IT incidents, troubleshoot problems, and work toward permanent solutions.
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Articles (2)

Department Approvers, HRIS Reps, and IT Liaisons Explained

This article defines the roles of Department Approvers, HRIS Department Representatives, and IT Liaisons in the service request process, including their responsibilities in approvals, identity verification, and IT coordination.

ITS Service Level Standard (SRV-STN-001)

This standard defines the Service Level Objectives (SLOs) used by Gwinnett County ITS to measure service delivery performance. SLOs establish consistent, measurable expectations for incident response, incident resolution, and service request fulfillment across all County IT services.