Knowledge Base

Categories (9)

General IT Support

Find quick solutions for common IT issues, including password resets, printer setup, Wi-Fi access, and remote access (VPN).
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Email and Communication

Set up and troubleshoot email, spam filtering, Teams/Zoom, and county phone systems.
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Cybersecurity Awareness

Stay safe online with security tips on phishing prevention, password management, and secure remote work.
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Software and Applications

Learn how to use county-approved software, including Microsoft 365, Teams, GIS, and ERP systems.
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Hardware and Devices

Get help with county-issued computers, mobile devices, printers, and other peripherals.
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New Employee IT Onboarding

A guide for new employees to set up accounts, install essential software, and access county IT resources.
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Network, Wifi, and VPN

Articles related to connecting to the County network, VPN, Wi-Fi, and wired or wireless network issues.
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ITS Standards and Procedures

Learn about the standards and best practices that guide our IT services and support.
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IT Service Desk

Articles specific to the IT Service Desk including Service Desk standards and documentation.
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