Knowledge Base

Categories (8)

General IT Support

Find quick solutions for common IT issues, including password resets, printer setup, Wi-Fi access, and remote access (VPN).
Expand

Email and Communication

Set up and troubleshoot email, spam filtering, Teams/Zoom, and county phone systems.
Expand

Cybersecurity Awareness

Stay safe online with security tips on phishing prevention, password management, and secure remote work.
Expand

Hardware and Devices

Get help with county-issued computers, mobile devices, printers, and other peripherals.
Expand

New Employee IT Onboarding

A guide for new employees to set up accounts, install essential software, and access county IT resources.
Expand

Network, Wifi, and VPN

Articles related to connecting to the County network, VPN, Wi-Fi, and wired or wireless network issues.
Expand

ITS Standards and Procedures

Learn about the standards and best practices that guide our IT services and support.
Expand

IT Service Desk

Articles specific to the IT Service Desk including Service Desk standards and documentation.
Expand